Effective date: July 2025
Terms and Conditions
Business trade name: LVH consulting
Registered office: Nachtegaalstraat 137, 2550 Kontich
Email: welcome@labolume.com
VAT number: BE 0567.585.602
IBAN: BE68 7360 5424 9134
Article 1 – Definitions
1.1 The Labolume webshop allows consumers to purchase products from its range online.
1.2 These general terms and conditions (“Terms”) apply to every order placed by a visitor of this webshop (“Customer”).
1.3 Deviating conditions from the Customer are excluded unless expressly accepted in writing and in advance by Labolume.
Article 2 – Agreement
2.1 The agreement is concluded upon acceptance of the order by Labolume, which occurs after completion of the ordering process, order confirmation, and receipt of payment.
2.2 Labolume reserves the right to refuse orders or request additional information. In case of refusal, the Customer will be informed and provided with the reason.
Article 3 – Prices
3.1 All prices are in euros (EUR) and include VAT, unless otherwise stated. Any additional charges, such as shipping, reservation, or administrative fees, are listed separately.
3.2 The stated prices apply only to the products as described; accompanying photos are illustrative and may differ from the actual product.
3.3 No shipping costs apply within Belgium, the Netherlands, and Luxembourg (BENELUX), unless otherwise agreed. Orders outside BENELUX are subject to a shipping fee of 35 EUR.
3.4 Despite careful maintenance of the webshop, material errors or inaccuracies may occur. Obvious mistakes are not binding for the seller.
3.5 For questions about products (such as size, color, availability, or delivery time), the Customer is advised to contact customer service beforehand.
3.6 The offer is valid while supplies last and may be changed or withdrawn at any time without prior notice.
Article 4 – Payment and Deposit
4.1 Payment must be made using the payment methods offered during the ordering process.
4.2 For orders above 5,000 EUR, Labolume may request a copy of valid identification. Delivery will only take place after this document has been received.
4.3 Within 24 hours after receipt of the order (excluding holiday periods), the Customer will receive a confirmation email with a cost overview, including shipping costs.
Article 5 – Delivery and Stock
5.1 The standard delivery time is a maximum of four (4) weeks after receipt of payment, except for made-to-order or personalized jewelry (six (6) weeks).
5.2 In case of delay or incomplete delivery, the Customer will be informed within seven (7) days and may cancel the order free of charge.
5.3 Images, colors, and descriptions are as accurate as possible. However, colors may vary depending on the screen.
Article 6 – Right of Withdrawal
6.1 The Customer has the right to withdraw from the contract within fourteen (14) calendar days of receiving the product, in accordance with consumer protection laws.
6.2 The withdrawal period of fourteen (14) calendar days begins the day after the Customer physically receives the product.
6.3 To exercise the right of withdrawal, the Customer must inform Labolume within the withdrawal period via an unambiguous statement (e.g. by email to welcome@labolume.com).
6.4 The product must be returned within fourteen (14) calendar days of notifying the withdrawal, undamaged and in original condition (including all labels and packaging). Return shipping costs are borne by the Customer, unless otherwise agreed.
6.5 The right of withdrawal does not apply to custom-made or personalized jewelry, nor to products that cannot be returned for health or hygiene reasons if the packaging has been opened.
6.6 Upon receipt and inspection of the returned product, Labolume will refund the amount paid, including any standard shipping costs, as soon as possible and no later than fourteen (14) calendar days after receiving the returned item.
6.7 If the returned product is damaged or incomplete, Labolume reserves the right to refuse or reduce the refund in accordance with the value of the damage or missing component.
Article 7 – Warranty
7.1 All jewelry is covered by a statutory two (2) year warranty, protecting the consumer against hidden defects and non-conformity under normal use.
7.2 Labolume additionally offers a commercial six (6) month warranty specifically covering the loosening of gemstones, provided they have not been lost.
7.3 Lost gemstones will be charged to the Customer, but the resetting is done free of charge.
7.4 Gold jewelry is also covered by the statutory two (2) year warranty under normal use. Any longer (commercial) warranties must be explicitly stated and distinguished from the statutory warranty.
7.5 No warranty is provided for jewelry made using the Customer’s own gold or gemstones.
7.6 The warranty becomes void if the jewelry has been altered, modified, or repaired by anyone other than Labolume.
7.7 Damage caused by corrosive or harmful substances (such as bleach or ammonia) or incorrect use is not covered by the warranty.
7.8 Natural stones require careful handling; damage or wear due to improper use is not covered by the warranty.
Article 8 – Retention of Ownership
8.1 Ownership of products only transfers to the Customer after full payment of the amount due.
Article 9 – Voluntary Exchange Policy (outside of withdrawal right)
9.1 Outside the legal right of withdrawal described in Article 6, Labolume offers the possibility of voluntary exchanges within five (5) working days of receipt, only for stock items in original condition. This applies in cases where the Customer does not wish to withdraw but wants to exchange an item (e.g. for a different size or color).
9.2 The request for an exchange must be submitted by email within five (5) working days of receipt. The products must be returned within fourteen (14) calendar days.
9.3 Return shipping costs are the responsibility of the Customer, unless there is a valid complaint or non-conformity.
9.4 Returns with insufficient postage will be refused and not processed by Labolume.
9.5 After receipt and inspection of the returned item, the Customer will receive a confirmation of receipt. If the return conditions are met, the exchange will be carried out as soon as possible.
9.6 Any visible damage, defects, or discrepancies must be reported in writing to Labolume within five (5) working days after receiving the item. For hidden defects, the statutory warranty period of two (2) years applies, and the defect must be reported as soon as it is discovered.
9.7 In case of a valid complaint where the item does not conform to the agreement or is damaged upon delivery, Labolume will repair, replace, or refund the item free of charge in accordance with legal provisions.
Article 10 – Complaints
10.1 Complaints must be reported by email (welcome@labolume.com) within five (5) working days of receipt.
10.2 We aim to provide a solution within thirty (30) days. In case of delay, the Customer will be informed.
Article 11 – Communication
11.1 Labolume is not liable for miscommunication or technical failures via internet, email, telephone, or other media, unless caused by intent or gross negligence on its part.
Article 12 – Force Majeure
12.1 In the event of force majeure, including but not limited to natural disasters, war, strikes, pandemics, government actions, or technical failures, Labolume is entitled to suspend or terminate the agreement without liability for damages to the Customer.
12.2 If the force majeure lasts longer than thirty (30) days, both parties have the right to terminate the agreement in writing without being liable for any damages.
Article 13 – Applicable Law
13.1 These Terms are governed by Belgian law.
13.2 Competent court: either the Customer’s place of residence or the courts of Antwerp (Antwerp division), at the Customer’s discretion.
13.3 If any provision is declared invalid, the remaining provisions will remain fully enforceable.
For more information on how we process your personal data, please refer to our privacy statement on the website.
